Before Your Visit

We can’t wait to see you

So when you get here, we want to focus on you and your eye health. The more prepared you come for your visit, the more time we can spend doing that, so take a second, click on a button below and learn about what you can do before you come for your appointment. Then, once you get here, you can rest easy knowing that we’ve got your eye care needs covered.

New Patients

Patient Intake Form

Our patient intake form is easy to fill out and helps us get a better understanding of your eye care needs. Click here to get started.

How much does an eye exam cost?

Eye exams are covered in part by Alberta Health Care, but cost between $50 and $120 depending on the services provided. However, for those under the age of 19 (children) and those over the age of 65 (seniors) the entire cost of the eye exam is covered for up to one visit per year.

Medical Emergencies

If the eye exam is a medical emergency, including everything from a sore eye to known medical conditions like diabetes or hyper tension, the fee will almost always be entirely covered by Alberta Health Care.

We specialize in you

When it comes to your eye care, we offer a personalized approached that you won’t find anywhere else. Couple that with our attention to detail and our best-in-class service, and you can see why Eye Solutions is a no-brainer.

Returning Patients

How often should I come in to check my eyes?

For children, seniors and those with a pre-existing medical condition, such as diabetes or hyper tension, an eye exam is required at least once a year to ensure the health and safety of the eye.

For those between the ages of 20 – 64 (adult), once every other year is sufficient.

Do you have a prescription guarantee?

We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship – accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

How much would a new pair of glasses or sunglasses cost?

Although the brand, lens, type, and other various factors go into the cost of a new pair of glasses/sunglasses, the lower priced frames usually cost around $150. Higher-cost glasses can be upwards of several hundred dollars, depending.

How much does an eye exam cost?

Eye exams are covered in part by Alberta Health Care, but cost between $50 and $120 depending on the services provided. However, for those under the age of 19 (children) and those over the age of 65 (seniors) the entire cost of the eye exam is covered for up to one visit per year.

Returns and Exchanges

How much would a new pair of glasses or sunglasses cost?

Although the brand, lens, type, and other various factors go into the cost of a new pair of glasses/sunglasses, the lower priced frames usually cost around $150. Higher-cost glasses can be upwards of several hundred dollars, depending.

Do you have an Exchange policy for Sunglasses or Eyeglass Frames?

We are happy to offer a one-time exchange only on the return of any new and unused sunglasses or eyeglass frame within 30 days of original purchase date.

What is your Prescription Lens Return and Exchange Policy?

All prescription lenses are considered special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new frame cost. A lens credit of 50%of the original lens cost will be applied to the cost of any new lenses ordered.

Can I Return Contact Lenses?

Within 30 days of your order only unopened contact lens vials or boxes may be returned or exchanged. A 20% restocking fee will apply to all unopened contact lens vials or boxes returned for credit. No credit or exchanges are permitted on opened boxes or vials.

Do you have a Prescription Guarantee?

We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship – accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

Can I Put New Lenses Into My Own Frame?

Simply bring us the frame and a copy of the prescription for the lenses you want placed in your frame. You will only be charged for new lenses.

Please Note: We are not responsible for damage or breakage to customer’s own frame, new or used, if only prescription lenses are ordered.

Insurance Coverage

How much does an eye exam cost?

Eye exams are covered in part by Alberta Health Care, but cost between $50 and $120 depending on the services provided. However, for those under the age of 19 (children) and those over the age of 65 (seniors) the entire cost of the eye exam is covered for up to one visit per year.

Third party insurance is accepted and will often cover the cost of an eye exam. Contact us to see if you’re covered.

Dr. Derek Shaw at the office

Dr. Derek Shaw

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